Introduction to The 5 A’s Framework
Watch a 25-minuet introductory video explaining the core concepts of The 5 A’s of Successful Customer Engagement.
What you will learn:
A step-by-step approach to creating a customer engagement model that improves customer satisfaction, reduces customer effort, increases resolution effectiveness, builds loyalty, and generates revenue.
How to enable the success of your agents based on a core set of capabilities to hire and train to
The core set of metrics that matter to measure your impact
Fundamental techniques to apply in your business based on case studies and successful practices
Implementation Workbook
This PDF workbook contains information, exercises, and questions over 5 sections to help leaders implement The 5 A’s framework in their organization.
What you will learn:
Section 1: Understanding the 5 A’s Framework & Self-Assessment
Section 2: Goal Setting
Section 3: Implementing the 5 A’s
Section 4: Measuring Success
Section 5: Continuous Improvement